Terms of Use

Last updated: 11 November 2026

These Terms are an agreement between you and ReviewKar ("ReviewKar", "we", "us") for using the ReviewKar website and app (the "Service"). By signing in or using the Service you agree to these Terms, our Privacy Policy and our Review guidelines. If you don't agree, please don't use the Service.

1. Who can use ReviewKar

• You must be at least 13 years old. If you are under 18, you need permission from a parent or guardian.
• One person, one account. Don't create accounts for other people, share accounts, or use fake identities.
• You sign in with Google. You are responsible for activity on your account; tell us straight away if you think someone else is using it.
• We may require extra checks (such as a bot check or phone verification) to keep out fake accounts.

2. What ReviewKar is (and isn't)

ReviewKar is a platform where customers share item-by-item food reviews of restaurants in Rawalpindi and Islamabad. Reviews, ratings, photos, votes and replies are written by users and businesses, not by ReviewKar. They are opinions and personal experiences, and we don't check that every statement in them is true. Scores are calculated automatically, and only from reviews where the reviewer uploaded their bill (proof they paid). Reviews without one are shown, marked "No bill", but don't affect any score. The "Bill uploaded" badge only means the reviewer uploaded a bill that looks genuine for that restaurant, to show they paid. It confirms the visit, not the opinion: ReviewKar doesn't approve, endorse or vouch for what any review says. Use them as one input among many — tastes differ, and menus, prices and quality change.

We are not a party to anything you buy from a restaurant, including deals and offers shown on ReviewKar. Questions about an order, price, offer or refund are between you and the restaurant.

3. Your reviews and content

• Be honest and first-hand. Only review food you actually had, and follow the Review guidelines. No paid, incentivised or fake reviews, no reviews of your own business or a competitor's, and nothing defamatory, hateful, threatening or about someone's private life.
• Reviews are permanent. You can correct your review for 5 minutes after posting (until someone votes or a receipt is uploaded). After that it can't be edited or deleted — by you, by the business or by us — except that ReviewKar can remove it under section 6. You confirm this before posting. You can review the same item again after 30 days; earlier visits stay visible.
• You own what you post, but you give ReviewKar a worldwide, royalty-free, non-exclusive, permanent licence to host, store, display, reproduce, format, translate and share it (including in search results, scores and summaries) as part of running and promoting the Service. This licence continues after your account ends, because reviews stay published.
• You are responsible for your content. You confirm that it's your own honest opinion, that you have the right to post any photo, and that it doesn't break any law or anyone else's rights.
• Bills / receipts you upload to get the "Bill uploaded" badge are private and only seen by ReviewKar staff, who check only that the bill looks genuine for that restaurant. Only reviews with a bill uploaded count toward scores. Don't edit or fake bills. The badge, once given, stays unless we take the bill down for breaking these Terms.

4. Votes, follows and notifications

Legit / Looks Fake votes help readers spot genuine reviews. Vote honestly, once per review; don't organise votes or use extra accounts. Follow counts are public, but who follows whom is not. Notifications never tell you who voted or followed.

5. Business accounts

• Owners and managers get a business account only after ReviewKar has verified them and linked them to the branches they manage.
• Scores and trends on business dashboards use only reviews with a bill uploaded, the same as the public scores. A business account can view its dashboards, reply to reviews of its own branches and submit deals. It can't post reviews, vote, follow or upload food photos — anywhere.
• Replies: one public reply per review, up to 500 words, shown as "Response from [restaurant · branch]" with a verified tick. Replies are permanent once posted and must be courteous and factual: no threats, insults, personal details of the reviewer, or offers in exchange for changing a review. We may hide replies that break these rules.
• No review manipulation. Businesses must not pay, reward, pressure or threaten anyone over a review; write or arrange reviews of their own or a competitor's business; ask only happy customers to review; or report genuine reviews just because they are negative. We may suspend business accounts and note publicly that a business tried to manipulate reviews.
• Deals: businesses are fully responsible for their offers — they must be accurate, lawful and honoured as shown. We review deals before they go live and may reject, pause or remove them at any time.

6. Moderation and removals

We don't remove reviews because a business dislikes them or because they are negative. We may remove or hide a review, photo, reply, deal or account if it breaks these Terms or the guidelines — for example fake or paid reviews, offensive language, personal attacks, spam, someone's personal information, unrelated or inappropriate photos — or if the law, a court order or a lawful request from an authority requires it. Removed content stays on our records with the reason. The author sees why a review was removed. Removals are at our reasonable discretion; we don't promise to find every problem.

If you think content breaks the rules or the law — including if you are the business being reviewed — use the complaints process.

7. Things you must not do

• Break any law, including the Prevention of Electronic Crimes Act 2016 and laws on defamation and privacy.
• Impersonate anyone, or misrepresent your connection with a business.
• Scrape, copy or republish ReviewKar content in bulk, or use automated tools, bots or extra accounts.
• Try to get around limits (for example review cooldowns, rate limits or bans), or interfere with the Service.
• Upload malware, or try to access accounts, data or systems that aren't yours.
• Use ReviewKar names, logos or scores in a way that suggests we endorse you, without our written permission.

8. Suspending or ending accounts

We may suspend or remove an account that breaks these Terms. When we remove an account for abuse, its email address is blocked from signing up again, its reviews are hidden, and its personal details are deleted. If we removed an account by mistake we may restore it (reviews and sign-in come back; votes, follows and deleted details don't). You can stop using ReviewKar at any time and ask us to delete your account (see the Privacy Policy).

9. Our content and the Service

The ReviewKar name, logo, design, software, scores and compilation of content belong to ReviewKar. We may change, pause or stop any part of the Service at any time. We try to keep it running and accurate but can't promise it will always be available, error-free or secure.

10. Disclaimers and limits on liability

The Service and all content on it are provided "as is", without warranties of any kind, to the fullest extent the law allows. ReviewKar is not responsible for content posted by users or businesses, for the food, service, prices or offers of any restaurant, or for decisions you make based on the Service. To the fullest extent the law allows, ReviewKar will not be liable for any indirect, incidental or consequential loss, or for any loss of profits, revenue, data or goodwill. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

If someone makes a claim against ReviewKar because of content you posted or your breach of these Terms or the law, you agree to cover our reasonable costs and losses arising from it, to the extent the law allows.

12. Changes to these Terms

We may update these Terms. We'll change the date at the top and, for significant changes, tell you on the site. If you keep using ReviewKar after a change, you accept the new Terms.

13. Law and disputes

These Terms are governed by the laws of Pakistan. Please contact us first so we can try to resolve any problem. If we can't, the courts at Islamabad will have jurisdiction.

14. Contact

Questions about these Terms: our contact email (coming soon). For complaints and removal requests, see Contact & complaints.

Also see: FAQ · Terms of Use · Privacy Policy · Review guidelines · Contact & complaints